MATERIALS

+ Many of our designs contain an oxidised metal. The oxidised parts are coated to end further oxidation and maintain the colors.
+ The polished parts are coated to slow down the tarnishing process.
+ All chains are goldplated; yellow gold for pieces in brass and pink gold for pieces in copper.
+ All earpins are made in silver.
+ All rings and bracelets (except Z03) are goldplated to avoid irritation to the skin; yellow gold for pieces in brass and pink gold for pieces in copper.
+ Due to the design bracelet Z03 is not partly goldplated. Instead it is coated to avoid irritation.


MAINTENANCE

Fast Forward are jewels made out of copper, brass or silver. None of these metals is corrosion resistant. This has been the inspiration for the collection. The process of the manipulated element of the necklace happens under certain circumstances in nature as well. The only difference is that it will take decades. Though even over weeks/months the polished element of your necklace will show slight changes in color & glossiness.

I hope you understand this is a part of the natural process which makes your jewel even more unique.

If you prefer this part to stay shiny, make sure you clean it whenever you notice that it’s becoming tarnished. This can be done by gently wiping the metal with a jewelry polishing cloth. You could also use a regular soft cloth and carefully wipe copper cleaning paste onto the metal part of the jewel.

In general it’s recommended to keep your jewelry away from water and cleaning products etc. When not wearing them it’s best to store them in a dry place, for expample a jewelry box.


OXIDATION

Due to the oxidation all pieces are 100% unique, therefor your jewel might differ slightly from the picture.


RINGSIZE

To find out your ringsize you could use a string and wrap it around the base of your finger. Then mark the point on the string where the ends meet and measure the length of the string (in mm!). This length, e.g. 54mm, is the inner diameter which is also your ringsize (French system). You can find this as an option when you would like to place an order.
If you have questions about this however, don’t hesitate to contact us!


BRACELET SIZE

Our bracelets come in two sizes, small & large. The small size is based on the average size of women’s wrists, so for most of you this will be the right size. If you are not sure what size you should chose, contact us and we’ll help you further.


CUSTOM

If you would like to have any of the jewelry in the gallery adapted (for example have the necklace longer), feel free to ask us about this. We will happily discuss the options with you.


REFUND

Obviously we hope you are happy with your order. However if for any reason you do want to return it, this is possible. Please read our full return policy on shipping & returns.


CONFIRMATION EMAIL

Once you placed an order in our website, you should automatically receive a confirmation email with all the details of your order. If you haven’t received anything and can’t find it in your spam-folder either, please contact us. It probably means your transaction didn’t get completed.


TRACKING

Once your order is send out, you will receive an email with a tracking number. Through this number you can follow your delivery on bpost.


SHIPPING TIME

The shipping time depends on your destination. All products are handmade in Belgium and are send out from here with Bpost. For more information check shipping & returns.


BECOME ONE OF OUR RETAILERS

Are you interested in selling our products at your store? Contact us and we’ll send you our catalogue for further information.


NOT ANSWERED?

Your question didn't get adressed above? Don't hesitate to ask!
You can contact us and we’ll get back to you shortly.